POLICIES and PROCEDURES
PHD desires to create a safe and relaxing environment for our guests, therefore specific policies and procedures need to be implemented that are non-negotiable; so that our clients can be assured that they are treated fairly and respectfully. All policies and procedures are established at the discretion of PHD’s management and subject to change without notice. Our salon reserves the right to refuse service to anyone. Please see policies and procedures below.
Please arrive on time for your appointment. If you arrive late we cannot guarantee the full length of your service. Although we will take every measure possible to still accommodate you timeously, you might be required to wait to be attended to if other guests of PHD arrive on time for their appointments. Clients that are on time receive priority.
PHD is not a “walk-in" salon but operate off of booked appointments. This does not mean that you will never get a same day appointment, but we strongly encourage you to schedule your next appointment with our reception or use our online booking request to avoid disappointment.
For those who need weekend appointments, we strongly encourage you to book at least a 2 weeks in advance.
Cancellation of Appointments Policy
Please do not schedule appointments that you cannot keep as this is a loss to your stylist who is not able to fill that slot at short notice. All cancelations must be made at least 24 HOURS before your scheduled appointment. We do realize that circumstances arise beyond our control sometimes and can intrude on previously made plans. For that reason, it is PHD’s policy to give each guest a "second chance" the first time an appointment is cancelled with less than 24 hours’ notice. However, the second time a client cancels with less than 24 hours’ notice or is a "No Call No Show"; we must charge a “Late Cancellation Fee” for the missed appointment. The charge will be 30% of the previously missed appointment and will be added in addition to your next service.
Strict Terms of Payment
All services provided as well as products sold to regular patrons of PHD are done on a COD basis only, which requires you as our guest to pay in full on completion. PHD management does not allow for any accounts or terms of payment. New customers of PHD can be requested to pay a deposit or pay in full before any extensive appointment is performed at the discretion of management and will depend on the service and or products being purchased. The deposit will be anything from 25%-50% of the total cost depending on total service total.
The Management of PHD retains the right to cancel any scheduled appointment if above payment terms are not met. We accept Visa, MasterCard and or cash payments.
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages are from 10%-15% of the service and unfortunately can only be received in cash
Only unused and unopened merchandise / products may be returned within 7 days of purchase; for a full refund or exchange, or in exchange for in salon credit only.
It is important that client records are kept and updated with current and accurate information. Your information is used to communicate necessary information to you such as appointment reminders as well as keep the history of your services on record. We will also use your information in an emergency situation to contact a next of kin. You will occasionally receive promotions. Your profile is created with your first appointment and all client information and service procedures are confidential and/or private.
All clients will be informed of the condition, quality, any disorders and/or damage found in their hair or scalp (if any), in addition to any hair care regimens the stylist recommends. PHD as a whole or in part, will not be responsible or liable if you choose not to adhere to these recommendations or acknowledge the analysis and condition of your hair and scalp. We will not be held responsible or liable when clients choose to use products or have hair services rendered outside of our salon. PHD uses only the most professional products to promote healthy hair. In order for us to guarantee our work, we do not use or encourage clients to bring their own products for services, other than prescription products that have been prescribed by a medical practitioner. Any other products will only be used at the Management’s discretion.
We only accept children above the age of 5 years as clients provided they are well behaved and accompanied by an adult. However, with our limited space and the use of chemicals, hot and sharp equipment, we do not want any accidents to happen especially to the little ones. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and we do not offer child care services. If you must bring your children with you for your appointment, ensure they are accompanied by another adult as they may not enter the treatment rooms and they must be well behaved and stay seated in the waiting area.
Friends and Family
We know that you love to have company sometimes; however with space being limited in our treatment rooms, your family and friends are welcome to be seated in the waiting area.
We want our clients to be happy and satisfied with their services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 7 days of the original service. If you are unhappy with your service, please let us know so we can make it right! Our primary objective is to ensure each service and visit meets your satisfaction.
Discounts and Promotions
Discount Programs, Promotional Certificates/Contests, Coupons, Savings Vouchers, Website Specials etc., cannot be used in conjunction with each other or for prior purchases or services rendered. A certificate, coupon, voucher etc., must be presented before the expiration date. We are not responsible for any lost or stolen certificates, coupons, etc.
**We take our services rendered very seriously. Therefore we expect policies and procedures to be regarded in the same manner. All information is held in strict confidence.**